FAQ - General Questions
Answers to some common questions:
Q: I have a question that's not in this FAQ; what the best way to contact you?
A: Visit the "Contact MJS.ART" page
Q: How do I sign up to receive your emails?
A: Visit the "Email Newsletter" page
Q: Does the artist have a website (other than this store)?
A: YES! https://mjs.art
Note: if that link does not work for you or gives you an error, please let us know!
Q: I've been waiting for a sale or discount code to buy art. Do you ever offer discounts?
A: While we do offer discounts on prints, it's unlikely that we'll ever offer sales or discounts or promotions on original art. The artist puts in a great deal of time and emotion and energy into making art. It feels like a betrayal to his work to put a fair price on it only to discount it, later.
It's "unlikely" because saying "never" is a mistake, but if you're waiting for a sale, it's probably not going to happen.
Buy the piece that's resonating with you before someone else buys it. You're investing in the artist, you're investing in art, and you're encouraging more art to be made. The world always needs more art.
Q: I don't see a specific print/sticker/etc. on your store; can you add it?
A: Yes. No. Maybe. Ask us
Q: I saw an original piece of art (on social media) that I want to buy, but it's no longer in the store.
A: All original art is unique, one-of-a-kind, and is personally created by Matthew. If you don't see a piece on this store, it hasn't been listed yet or it's been sold. You can check this site for sold items, here.
If you see a piece you like, you love, or even are sort-of-interested in for yourself or someone else… buy it now. It might not be available the next time you visit.
Q: Can you hold a piece of art for me?
A: Sorry, but no.
A lot of people ask to “put aside” a piece of art for them because, for whatever reason, they can’t buy it right now.
We did this early on when the store was first opened, thinking it’d help the art find a home. Unfortunately, 9 out of 10 times that person never returned to buy the piece. And keeping track of who wanted what and when became a burden and felt unfair; anyone could claim they wanted it but then never return to buy it.
So we no longer do this. If you see a piece you like, buy it. It might be sold the next time you come back to buy it.
Q: Some of the art descriptions says "it's tiny", but I'm having trouble understanding how big the art actually is from the pictures. Is there a way you can help me to understand?
A: One of the most common comments is: "The art is so much smaller than I thought it would be… in a good way! It's amazing!"
To help understand how small some of the art actually is, there's a printable "size guide". You can download it here:
MJS.ART Printable Art Size Guide
Q: I bought a rare "framed" piece. Why isn't my art or wood frame "perfect"?
A: Perfection isn't everything.
Perfection doesn't exist. Life isn’t perfect; art isn’t perfect; wood isn't perfect; the frames aren’t perfect to represent reality.
All of the artist's works are handmade and imperfections are part of their being and character just like the wood used to make frames. Embracing and celebrating imperfection is a more noble and – we'd argue – ultimately happier journey than chasing the impossible destination of perfection, never to arrive. And, of course, perfection is always contextual and relative.
If you need absolute, unwavering perfection… then maybe this artist's art isn't for you. And that's okay. :-)
Q: I heard custom handmade frames are no longer being made; is that true?
A: Yes. All custom, handmade frames have been put on hold for the foreseeable future.
Q: I like one of the unframed pieces; can I have a frame made for it? I'm willing to pay whatever you want for it.
A: It's unlikely.
Q: Does the artist take commissions?
A: The general answer is "probably not; it depends."
Abstract art is incredibly subjective. It's not for everyone, and that's okay. But it's important that you appreciate abstract art for what it is, and know that what you asked for and expect might not be exactly what's created.
The artist doesn't (and won't) adhere to a schedule or commit to a deadline for delivering work. The art gets done when it gets done.
And there's no way to provide input into the process other than a theme, an idea, or a suggestion, like: "I'm looking for something blue." The art is the art.
Lastly, if you commission a piece, the price is non-refundable and non-exchangeable, as the work is being made custom for you.
If you're okay with that, contact us.
Q: I have questions about the 3D printed tools…
A: Please visit the 3D Printing FAQ page
Q: I'm interested in carrying the artist's work in my gallery/shop/store/boutique; are you open to that idea?
A: Yes. Please contact us
Q: Is the artist currently represented by a gallery? Would he like to be?
A: No and yes. Please contact us
Q: I have a question I don't see an answer for; can I contact you?
A: Yes. Please contact us